Privacy Policy
Effective as of: Dec 20, 2024
General Information
This Privacy Policy describes how Starpet JoJo Sdn Bhd collects, uses, processes, and discloses your Personal Data through its mobile applications and websites. It applies to all users, including consumers, agents, vendors, suppliers, and partners.
Please note that these applications are exclusively available in Malaysia.
1. Information We Collect
a. Information You Provide to Us:
- Personal Identification Information: Name, email address, phone number, and postal address.
- Account Information: Profile photograph, login credentials, and payment details.
- Pet Information: Details about your pets, including species, breed, and medical history (if applicable).
b. Information We Automatically Collect:
- Device Information: IP address, device type, operating system, and application usage data.
- Location Data: Real-time GPS location while the application is in use.
- Transaction Data: Service history, payment confirmations, and receipts.
c. Information from Third Parties:
- Partners: Data provided by driver and merchant partners.
- Public Sources: Information sourced from public databases or linked social media accounts.
2. How We Use Your Information
We utilize your personal information for the following purposes:
- To deliver and enhance services across our Apps, including facilitating pet transportation, product delivery, and merchant partnerships.
- To process payments and facilitate refunds where required.
- To communicate with you regarding updates, promotions, and customer support.
- To ensure security and prevent fraud by verifying user identities.
- To comply with legal requirements and resolve disputes.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors and agents who assist in payment processing, delivery, data analytics, or customer support.
- Partners: Driver and merchant partners for the purpose of fulfilling services, including pet transportation and product delivery.
- Legal and Regulatory Authorities: When mandated by law or to safeguard our rights, safety, or the safety of others.
- Affiliates: Entities within our corporate group for operational and promotional purposes.
4. Data Security
We employ industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data.
- Regular security audits and updates.
- Restricted access to your personal data, limited to authorized personnel only.
Nevertheless, no method of data transmission or storage is completely secure. By using our services, you acknowledge this inherent risk.
5. Your Privacy Choices
- Access and Update: You may access and update your personal information through your account settings.
- Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions included in our emails.
- Data Deletion: You may request the deletion of your personal information, subject to legal and operational requirements.
6. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country. By using our services, you consent to such transfers.
9. Changes to This Policy
We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of the services signifies acceptance of the updated policy.
10. Contact Us
If you have any inquiries regarding this Privacy Policy or wish to exercise your rights, please contact us:
- Email: [email protected]
- Phone: +(60)1158674961
- Address: Starpet JoJo Sdn Bhd (1405430-A) K-7-11, Soho KL, Solaris Mont Kiara, No. 2, Jalan Solaris, Mont Kiara, 50480 Kuala Lumpur, Malaysia